Posted by Nithya Ramakrishnan
on August 2nd, 2019

How Guided User Experience Helps with Easy User Onboarding

What User Onboarding really is!

User onboarding, simply put is the process of introducing new users to your product. It is a series of interactions or instructions that guides a user to make their product experience easy. Samuel Hulick of explains this concept using the ‘Super Mario’ analogy that the best way to win customers is to not just list the awesome features of your product but also show how easy it is to use your product.

Mistakes in User Onboarding

Below are five common user onboarding mistakes and how they can be avoided:

  1. Missing onboarding — The first acquaintance with the app is the most important for a user. Take the user by the hand and show them the capabilities of the app, step-by-step. Show them a workflow or a progress bar to indicate which stage they are in, for a task.
  2. Inconsistent UI — Do not use different fonts and styles in the UI and do not make the UI very colorful. Stick to a style so that the user gets used to one style.
  3. Too much information on the screen — Don’t be desperate to show the user everything at once and risk creating a crowded screen.
  4. Too many annoying notifications — No one wants to read the same notifications repeatedly. Excessive use of notifications can be very distracting.

Is there a “best” user onboarding experience for a product’s UI?

The answer to this question depends on who the user is and the product’s ability to satisfy the user’s experience through the product’s front door. A product alone doesn’t excite customers. It is the user experience that comes along with the product which becomes its selling point. So, most of the web-apps now require both a user experience and user engagement model which in turn becomes a driving factor in user retention.

“What we have to learn to do, we learn by doing.”
- Aristotle

SDKMS Guided Walkthrough

The SDKMS UI walkthrough helps create an ideal experience for a user to get onboard and learn how to use the product and its features. It engages and prompts them at every stage to perform the next step in the workflow, such as to create a “group”, add an “application”, and create “security objects” (including cryptographic keys). The SDKMS walkthrough seamlessly fits into the background and only helps exactly when needed. They appear as a tooltip that highlights elements in the SDKMS UI that prompt the user to take an action.

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